Case Study: Gates Security

When locals and celebrities in Los Angeles think about security, they think Gates Security. Formed out of the brilliance of current Navy Officer and Iraq War veteran, Scott Wagenseller, Gates Security provides personal protection to celebrities, home security services, and event security throughout the entire Los Angeles area. However, Gates is not your typical security firm. The firm’s Operations Director, Kurt Park has made sure that they are always on the cutting edge of technology.

“We strongly feel that our ability to protect and deter comes as a result of technology that we are using. If we’re not one step ahead, how can we do our job effectively? That’s what led us to The Kyle David Group.”

Beginning in 2008, The Kyle David Group took charge in a project to redevelop Gates’s client administration, building a web-application with mobile capabilities run in the cloud. The results were so spectacular, that almost immedately after launch, The Kyle David Group assisted them once again by moving the whole company infrastructure into the cloud, long before these things were the norm. All told, Gates’s four offices and twelve mobile squad cars are all co-managed.

“That’s been one of the greatest things about working with The Kyle David Group. We were about to spend an absurd amount of money on technology that was quickly becoming outdated. When these folks took charge, we not only saved a lot of money, but we were using the cloud effectively before anyone knew what it was. Gates Security is always ahead of the curve in part because The Kyle David Group ensures that. It’s hard to believe that they are on the other side of the country. They are always on the other end of the phone, regardless of the time of day or timezone.”

Throughout the years Gates continues to engage The Kyle David Group on a regular basis for help desk services as well as web-strategy. Some of the projects have included:

Secure client administration portal services with mobile capabilities.
Complete integration of email/calendaring systems across all offices, squad cars, patrol officers, and devices.
Legacy conversion of billing systems to more current with customer record normalization.
Removal of all hardware servers and four-office integration into the cloud.

In 2012, Gates is collaborating with The Kyle David Group to take on a whole new web-identity and site development.