The speed and efficacy of decisions make the difference between one small business that thrives and another that gets by. Our small business help desk is like your technical lifeline, allowing you to call for help whenever you need it. From Excel “how do I” questions to more substantial technical issues, we are able to set up your organization within our helpdesk system so that you will never again be left to “figure it out” or wait for the “computer guy” to return your call.
Our small business help desk is prepared to solve nearly 85% of all technical problems right over the phone without talking you through every command. We can log into your system and take control and show you how to solve the problem in the future. MAC or PC, it does not matter. We are prepared to help.
When we provide help desk services to your company, you are aligned with the same people within our office so that they are able to learn your systems and processes as if they were an extension of your company. That way you can have the benefits of having someone internal without the expense. When you’re with us, they are backed by a number of well-trained and experienced professionals to consult for second opinions to ensure your problem is solved quickly.
All of our help desk personnel work within our Allentown, PA office in the United States. We do NOT outsource our support services beyond the walls of our company. This keeps the quality of our service at its highest and your information safe and secure. To learn if our small business helpdesk is right for you, contact us.