Customer service is at the heart of what we do. All of our projects, no matter the size or type are handled with care by real people, not salespeople or project managers. That's just the KDG way.
Before we talk, we listen. We won’t make a single recommendation until after we’ve taken the time to get to know your company, your needs, and your goals. That includes checking out your competitors and learning about your industry so we can help strengthen your position.
We partner with you to develop a plan of action that’s customized for your organization because we understand that no one solution is going to fit every group. Then, we execute each phase of the plan― staying flexible to accommodate new challenges and concerns as they arise.
At every step, we keep the lines of communication flowing to ensure we get the job done on time and within the project budget.
We test, test, and test some more to ensure we get things right come launch time. Our attentive analysts use that test data to re-evaluate and re-iterate so we eliminate glitches and unwelcome surprises from your final product.
But, if something should fail to go according to plan, we always own up to our mistakes and fix them so we can deliver a solution that makes everyone proud.
Even if you forget, we remember the promises we make so we always deliver a solution that meets or exceeds what we’ve promised you. We take customer service seriously and truly pride ourselves on always being accountable to you for the work we do.
We believe our commitment to doing great work and keeping our word is the reason why the majority of our new business comes from client referrals.
Long after project launch, we’re committed to being your ongoing support system. We’ve staffed every one of our clients’ giving campaigns around-the-clock and include a thorough post-launch follow-up as a standard part of our solutions package. In short, we’re here for you as long as you need us to be.
We keep the lines of communication open, even if it’s been a year since we’ve heard from you.